Your Privacy Rights

At Heart & Hands on-Deck Care Support, we respect your privacy and are committed to protecting the personal information you share with us. Below are your privacy rights, which outline how you can control and access your personal information by applicable laws.

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1. Right to Access Your Information

You have the right to request access to the personal information that we hold. Upon request, we will provide a summary of the information collected, used, or disclosed. You may also request specific details on how we use your information and with whom it has been shared.

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How to Exercise This Right

Contact us at info@hearthandson-deckcaresupport.com or (321) 212-7536  to submit an access request. We may need to verify your identity before providing you with the requested information.

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2. Right to Correct or Update Information

If you believe any of your personal information is incorrect or incomplete, you have the right to request that we update or correct it. We will take reasonable steps to make the corrections promptly.

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How to Exercise This Right

Please contact us at info@hearthandson-deckcaresupport.com or (321) 212-7536 and provide the details of the information you wish to correct.

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3. Right to Request Deletion

You may request the deletion of your personal information, subject to certain limitations. We will delete your information where possible unless we are required to retain it for legal, regulatory, or legitimate business purposes.

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How to Exercise This Right

To request the deletion of your information, contact us at info@hearthandson-deckcaresupport.com. We will inform you of any limitations that may apply to your request.

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4. Right to Withdraw Consent

If you have provided consent for us to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the legality of processing based on consent before its withdrawal.

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How to Exercise This Right

To withdraw your consent, please reach out to us at info@hearthandson-deckcaresupport.com or (321) 212-7536. Note that withdrawing consent may impact our ability to provide certain services.

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5. Right to Restrict Processing

You have the right to request that we limit the processing of your personal information under certain circumstances, such as if you contest the accuracy of your information or if you believe the processing is unlawful.

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How to Exercise This Right

Please contact us at info@hearthandson-deckcaresupport.com or  (321) 212-7536 to request restricted processing, and specify the reasons for your request

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6. Right to Data Portability

You have the right to request a copy of your information in a structured, commonly used, and machine-readable format. This allows you to move your data to another service provider, where technically feasible.

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How to Exercise This Right

To request data portability, contact us at info@hearthandson-deckcaresupport.com. We will provide the information in the requested format if possible.

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7. Right to Opt-Out of Marketing Communications

You may choose to opt out of receiving promotional or marketing communications from us at any time. This will not impact transactional communications related to the services we provide to you.

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How to Exercise This Right

To opt out, follow the "unsubscribe" instructions in any promotional emails or contact us directly at info@hearthandson-deckcaresupport.com.

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8. Right to File a Complaint

If you believe that we have not respected your privacy rights, you have the right to file a complaint with us or with a regulatory authority.

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How to Exercise This Right

To file a complaint, please contact us directly at info@hearthandson-deckcaresupport.com If you are not satisfied with our response, you may also file a complaint with the U.S. Department of Health and Human Services or other applicable regulatory body.

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Contact Us

For questions or to exercise your privacy rights, please reach out to:

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Heart & Hands on-Deck Care Support
2515 E. Semoran Blvd, Apopka, FL, 32703
info@hearthandson-deckcaresupport.com
(321) 212-7536