Heart & Hands on-Deck Care Support : Privacy Policy
Effective Date: December 15th, 2024
Heart & Hands on-Deck Care Support ("we," "us," or "our") is committed to protecting the privacy of our clients, employees, and website users. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services or website, you consent to the practices described in this policy.
​
1. Information We Collect
We may collect the following types of personal information:
-
Personal Identification Information: Such as your name, address, email, and phone number.
-
Health Information: For clients using home care services, we may collect health information necessary to provide personalized care.
-
Payment Information: Such as credit card details or other billing information for service payments.
-
Technical Information: Such as your IP address, browser type, and other data collected automatically when visiting our website.
​
2. How We Use Your Information
We use your information for the following purposes:
-
To Provide Services: To deliver requested services like language interpretation, home care, or CPR training.
-
Billing and Payment Processing: To process payments and handle billing.
-
Improving Our Services: To improve service quality based on feedback and usage patterns.
-
Compliance with Legal Obligations: To fulfill our legal obligations, including compliance with healthcare privacy laws.
-
Marketing: With your consent, we may use your information to send you promotional materials. You can opt-out at any time.
​
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information under these circumstances:
-
Service Providers: With third-party vendors who assist in delivering our services (e.g., payment processors, IT support) and who are bound by confidentiality agreements.
-
Legal Compliance: If required by law, we may disclose information to regulatory authorities or law enforcement.
-
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring organization.
​
4. Data Security
We take data security seriously and implement industry-standard security measures to protect your information. Access to personal information is restricted to authorized employees, contractors, and agents who need to know it to perform their duties.
​
​
5. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
-
Access and Correction: Request access to and correction of your data.
-
Deletion: Request deletion of your personal information, subject to legal limitations.
-
Opt-Out: Opt-out of receiving marketing communications.
-
Data Portability: Request a copy of your data in a commonly used electronic format.
To exercise any of these rights, please contact us using the information below.
​
​
6. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
​
7. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect or maintain personal information from anyone under 18 without parental consent.
​
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes. Your continued use of our services constitutes your acceptance of the updated policy.
​
9. Contact Us
If you have questions or concerns about these Terms of Use, please contact us at:
Heart & Hands on-Deck Care Support
2515 E. Semoran Blvd, Apopka, FL, 32703
info@hearthandson-deckcaresupport.com
(321) 212-7536