Heart & Hands on-Deck Care Support: Nondiscrimination and Equal Opportunity Policy
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Policy Statement
Heart & Hands on-Deck Care Support is committed to creating an inclusive, respectful environment that values diversity and ensures equal access to services and employment opportunities. We do not tolerate discrimination or harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all employees, contractors, clients, and partners.
Scope of Policy
This policy applies to:
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Clients: Heart & Hands-on-Deck Care Support will provide all language interpretation, home care, and CPR training services without discrimination. We strive to meet every client's unique language, cultural, and accessibility needs.
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Employees and Contractors: We ensure fair hiring, pay, and advancement opportunities and actively promote a workplace free from bias and harassment.
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Vendors and Partners: We select partners and vendors who share our commitment to equality and nondiscrimination.
Commitment to Accessibility
Heart & Hands on-Deck Care Support is committed to making our services accessible to individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and provide accommodations, such as sign language interpretation and accessible communication materials, to meet client needs.
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Equal Employment Opportunity Practices
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Hiring: We actively recruit from diverse backgrounds and avoid biased language in job postings.
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Compensation and Advancement: We conduct regular audits to ensure equitable pay and advancement opportunities for all employees and contractors.
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Training: All employees and contractors complete annual training on our nondiscrimination and anti-harassment policies.
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Complaint and Resolution Process
Clients, employees, and contractors who believe they have experienced discrimination or harassment are encouraged to report the issue to our designated Compliance Officer. We will handle complaints confidentially, with a prompt and thorough investigation. Appropriate corrective action will be taken if necessary.
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Compliance and Affiliations
Heart & Hands on-Deck Care Support is committed to staying current with federal and state nondiscrimination laws, including the Civil Rights Act, the ADA, and any relevant state-level legislation. We are affiliated with the following organizations to reinforce our dedication to nondiscrimination and equal access:
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Certification Commission for Healthcare Interpreters (CCHI)
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International Medical Interpreters Association (IMIA)
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National Council on Interpreting in Health Care (NCIHC)
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American Translators Association (ATA)
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Public Communications
Our nondiscrimination policy is available on our website and at all physical locations. We will also make it available upon request in alternative formats or languages for clients requiring equal access to our services.